Report Damaged Item

Please DO NOT call our stores. They are run separately from our website and they will not be able to get any answers to your questions. We run a small staff on our website in order to keep our costs down and our furniture prices low. We will respond to your damage claim, although it may take 1-2 business days depending on volume of mail. 

The form below will generate the fastest response.

Report Damage

Name:
Email address:
Your Order Number:
Item Number (Product ID):
Part Number(s) and Part Name of part that is damaged. This can usually be found in the assembly instructions.
If your Product ID starts with WW, for the company Whitewood, please enter the PO# on the box it came in. This is the stamp on the box, NOT on the label.
Any Other Comments:

Estimated time for replacement part delivery is 2-3 weeks

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All of our furniture is made from real wood - solid wood (such as alder, ash, birch, cedar, parawood and pine) not pressboard. Unfinished Furniture Showcase has an excellent selection of stools, bar stools, benches, chairs, dining tables, kitchen islands, children's furniture, entertainment centers, bookcases, filing solutions, writing desks, computer desks, occasional tables, accent tables, coffee tables, end tables, foyer tables, sofa tables, telephone stands, rustic white cedar outdoor furniture and bedroom furniture. Purchasing real wood furniture and finishing it in the exact way that you want is simply the smartest way to purchase furniture.